Service Terms

By signing up for weekly curbside trash pickup with Crossroads Waste & Disposal, you agree to the terms below, including receiving service messages by text or email (pickup reminders and holiday or weather delays). Reply STOP to any text to opt out of texts. Questions? Call or text 984-350-3619.

What goes in your cart

We collect normal household trash from your home. Please bag loose trash to keep your cart and the truck clean. Everything should fit in your cart with the lid closed.

What we can't take

North Carolina law bans some items from landfills, so we can't take them with your weekly trash: yard waste (grass, leaves, limbs), appliances, TVs, computers and other electronics, tires, car batteries, motor oil, oil filters, antifreeze, fluorescent bulbs, and aluminum cans. We also can't take paint, chemicals, pesticides, ashes, hot coals, liquids, or anything hazardous. Bulky items like furniture and mattresses don't go in the cart. Ask us about one-time junk removal instead (subscribers save 15%).

Pickup day

We'll confirm your pickup day when you sign up, and it stays the same every week. Have your cart at the curb by the night before. Pickup times vary, so please don't wait until the morning of. Set your cart at the edge of the road with the handles facing your house and about 3 feet of space from mailboxes, cars, and other carts. If your cart isn't out when we come by, we can't come back for it that week.

Holidays and bad weather

If your pickup day falls on New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, or Christmas, we'll pick up the next day. If bad weather delays pickup, we'll pick up as soon as it's safe. Either way, we'll let you know by text or email, so leave your cart at the curb until we get to it.

Missed pickup

If your cart was out the night before and we missed it, report it through our website form or call or text 984-350-3619. We'll come back and get it as soon as possible, usually the next day.

Your cart

We provide a 96-gallon cart with your service. Need more room? Additional carts are $12 per month each. Carts belong to Crossroads Waste & Disposal and stay with the house address. We'll repair or replace them at no charge for normal wear and tear. If a cart is lost or damaged through misuse, we'll charge the cost to replace it. When service ends, we'll pick the carts up.

Billing

Service is $28 per month, billed in advance, and charged automatically to the card on file. New customers can prepay 6 months ($168) and get the 7th month free, then continue at $28 per month. If a payment fails, we'll let you know. If it isn't resolved within 10 days, pickups pause until your account is current.

Price changes

If our price changes, we'll give you at least 30 days' notice before it takes effect.

Cancelling

There's no contract. You can cancel anytime by calling, texting, or emailing us at least 7 days before your next billing date. Monthly service runs through the end of the month you've paid for. If you prepaid and cancel early, we'll refund each full unused month at $28. The free 7th month only applies once all 6 paid months are used.

Changes to your pickup day

As our routes grow, we may need to change your pickup day. If we do, we'll give you at least one week's notice.

Contact

Crossroads Waste & Disposal, McGee's Crossroads, NC. Call or text 984-350-3619.